Shipping Policy

Shipping Policy

Last Updated: May 7, 2026

At Universal Aide, we specialize in delivering high-quality mobility and safety equipment directly to your door. We utilize a factory-direct shipping model, partnering with leading manufacturers to ship products from their domestic warehouses to your home as efficiently as possible.

I. Shipping Rates

  • Orders over $500.00: FREE Standard Shipping (Contiguous U.S. only).
  • Orders under $500.00: Shipping is calculated at checkout based on the weight, dimensions, and destination of the item.

II. Shipping Times & Transparency

To ensure clear expectations, we adhere to the following schedule for all in-stock items:

  • Order Cutoff Time: 2:00 PM (PST) / 5:00 PM (EST)
  • Handling Time: 1 – 3 Business Days (Monday – Friday)
  • Transit Time: 5 – 8 Business Days (Monday – Friday)
  • Total Estimated Delivery: 6 – 11 Business Days

Please Note: Custom orders (e.g., specific finishes) or backordered items may require additional time. You will be notified immediately via email of any known delays.

III. Order Processing & Tracking

  1. Confirmation: You will receive a confirmation email immediately upon placing your order. We then verify stock availability with our manufacturing partners.
  2. Backorders: If an item is unavailable, we will void the pre-authorization on your card and notify you immediately via email.
  3. Tracking: Tracking numbers are emailed within 24 hours of the product leaving the warehouse. If you do not receive a tracking number within six business days, please contact Admin@UniversalAide.com.

IV. Shipping Methods

  • Small Items: Shipped via parcel carriers such as UPS or FedEx.
  • Heavy Equipment (Wheelchairs, Lifts, Scooters): Shipped via LTL Freight.
  • Delivery Appointment: For freight items, the carrier will call you at the phone number provided to schedule a delivery window.
  • Liftgate Service: Included at no extra charge. The driver will unload the pallet onto your driveway or sidewalk.
  • Limitations: Drivers cannot assist with indoor placement, unpacking, or assembly.

V. Inspection & Damages (Critical)

Please inspect all deliveries thoroughly before signing the delivery receipt.

  • Visible Damage: If the packaging appears damaged, you must write "Damaged" on the delivery slip before the driver leaves.
  • Hidden Damage: If you cannot inspect the item immediately, write "Subject to inspection for hidden damage" on the slip.
  • Reporting: You must report all damages to us within 24 hours of receipt by emailing Admin@UniversalAide.com or calling (323) 421-7083. Please include clear photos of the damage and the packaging.

VI. Contact Information

  • Universal Aide Headquarters 108 W 2nd St, Suite 204 Los Angeles, CA 90012
  • Phone: (323) 421-7083
  • Email: Admin@UniversalAide.com
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)